Answers from approved knowledge
Replies are grounded in the information, documents and website pages you approve, not the open internet.
Your business, ready to respond.
Be there when customers have questions. Learn from what they ask.
Servadot is a website assistant that answers from your approved business knowledge, guides visitors to the right next step, and shows you the recurring needs and concerns behind every conversation.
Visitor conversation
Illustrative exampleDo you take bookings for groups of 12?
Yes. Groups over 10 are handled by our events team. I can take your date and details so they can follow up.
What the owner sees
Illustrative example- Enquiry submitted after visitor review
- Topic noted: large-group bookings
- Linked to the full transcript
Want to try Basic Managed first? Request a 14-day free trial. We’ll review your business and agree setup with you. Requesting starts nothing and costs nothing.
What it does
Helpful for visitors. Useful for you.
Captures enquiries and callbacks
When a visitor is ready, the assistant asks permission, collects details, shows a review and submits only when they confirm.
Reveals recurring needs
Conversations are turned into observations, such as requested services, concerns and unanswered questions, each linked to the conversation behind it.
Conversation insights
See what customers keep asking, and what to do about it.
Servadot records topics, requested services, concerns and unanswered questions from each conversation. Findings group across languages, open to the conversations behind them, and a weekly brief suggests up to three actions you can track. It reports what was observed and never claims sales it can't see.
Weekly brief · finding
Illustrative exampleVisitors repeatedly ask whether you offer weekend appointments.
- Evidence
- 14 conversations · last 30 days
- Knowledge gap
- No approved answer exists yet.
- Suggested action
- Add your weekend availability to the knowledge base.
- Measure
- Watch: unanswered questions on this topic.
Two levels of capability
Start with answers. Add action when you need it.
Basic
Information, guidance and enquiries
- Answers from approved knowledge
- Guides visitors to the right page or next step
- Captures enquiries and callback requests
- Conversation insights and weekly briefs
Basic does not submit orders or bookings into other systems.
Premium
Everything in Basic, plus connected actions
- Agreed integrations with your business systems
- Supported actions such as lookups or submissions
- Visitor confirmation before any action runs
- Up to 2 integrations and 3 workflows on managed plans
Integrations are scoped and agreed per project. Not every system is supported automatically.
How it works
From your knowledge to useful conversations.
- 01
Provide and approve knowledge
Add typed answers, PDF or Word documents and imported website pages. Nothing is used until it is approved.
- 02
Configure the assistant
Set its name, greeting, colour, tone, starter questions, forms and response rules, then test in private preview.
- 03
Place it on your website
Use a widget, a dedicated page or a linked standalone page.
- 04
Review conversations and insights
Read transcripts, enquiries and callback requests, and see what visitors ask about most.
- 05
Improve over time
Fill knowledge gaps, adjust behaviour and track the actions you take.
Industries
Built around how your customers ask.
Restaurants
Menu, allergen and catering questions; large-group enquiries for staff.
Gyms & fitness
Membership options, class information and trial enquiries.
Financial services
Approved product terms, required documents and application steps.
Healthcare & health-adjacent
Services, locations, preparation guidance and appointment requests.
Hospitality
Rooms, amenities and policies; dates and preferences collected for follow-up.
E-commerce
Product comparison, shipping and returns questions, and order enquiries.
Real estate
Listing questions, viewing requests and buyer or tenant requirements.
Education
Programmes, admissions steps, fees and open-day enquiries.
Home services
Service areas, what's included and quote or callback requests.
Placement
Where visitors meet it
Website widget
A compact button that opens an assistant panel while customers browse your website.
Dedicated website page
An assistant embedded within a page on your website, with more space for conversation.
Linked standalone page
A separate assistant page opened from your website or shared directly with customers.
Ownership
Who runs it
Managed service
Setup fee + monthly subscription
Servadot configures and hosts your assistant, includes AI credits within your monthly plan allowance, and handles maintenance.
Self-hosted
One-time implementation fee
Servadot deploys to your supported hosting environment, then hands over source code, installation materials and guidance.
Placement and ownership are separate choices. Any placement works with either model.
Questions
Practical answers.
Where do the assistant's answers come from?
From the knowledge you provide and approve: typed entries, documents and imported website pages. If it doesn't have an approved answer it says so and offers a next step instead of guessing.
How much control do I have?
You set the name, greeting, tone, starter questions, forms and response rules. Changes are tested in a private preview and only reach visitors when you publish them.
Which languages does it support?
It replies in the language a visitor writes in. Fixed buttons and system messages are currently available in English, French, Spanish, Arabic and Chinese.
Can a person follow up?
Yes. Visitors can submit an enquiry or request a callback, and your team sees them in the admin area along with the conversation.
How long does setup take?
It depends on the content and any integrations involved. We agree the scope and timing with you before work begins.
What are the limitations?
The assistant only knows what you've approved, it won't make promises outside your rules, and connected actions require Premium plus an agreed, supported integration.
See it for yourself, or let us show you.
Ask the live assistant anything about Servadot, or request a guided demo for your business.